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FAQ's

Most frequent questions and answers
Question 1

I want a private tour. What do I need to do?

You’ve come to the right place! Every one of our tours is private: just you, your travel companions and the guide.

Find and book your perfect private tour in 3 EASY STEPS:

STEP 1: Browse through the available tours; choosing your travel interests. Click BOOK NOW section

STEP 2: fill in your details.

STEP 3: Book and pay online for your selected tour.

Enjoy your private tour! Make sure you come back to leave a review of your experience.

Question 2

Can I phone the guide?

Our guides appreciate the convenience of a phone conversation; however, they would prefer to communicate by email.

Taking into consideration their full schedules, time zone differences and the busy nature of being an in-demand guide in high season, our hardworking guides and drivers find that having an email conversation is the most effective way to meet multiple needs in a balanced and efficient manner.

Once booking has been completed you will received the details of drivers.

If you have any questions and/or concerns, please contact customer support via:

EMAIL: office@tnoli.com

Thank you & Happy Travels!

Question 3

After I have booked a tour, can I invite others to join me?

This depends upon whether or not the guide/drivers can accommodate your request for additional people – especially if private transportation is involved.
To avoid disappointment, you must seek approval from the guide to add more people, before the tour date.
If you need assistance, please contact Customer Support:
EMAIL: office@tnoli.com

Question 4

Do I need to tip my guide?

No. You do not need to tip your guide.

Every Tnoli guide sets a fair and appropriate price that adequately compensates not only themselves, but their partners as well (i.e. drivers), so they do not rely on tips from travelers.

However, If you give any tip to the drivers or tour guide, It is completely up to between yourself and drivers.

 

Question 5

How does Tnoli work?

spacer We help people travel better by connecting curious travelers with exceptional local guides.

Our talented guide recruitment specialists recruit and select the very best guides around the world for partnerships with Tnoli.

We attract curious and enthusiastic travelers to www.tnoli.com, where they can initiate email contact with our guides to design customized tour itineraries, and book and pay for private tours all over the world.

Tnoli processes credit card payments safely and securely through PayPal and stripes. To ensure our traveler’s complete satisfaction, we hold the payment in trust until the successful completion of the tour. Only then do we release the payment to the guide.

We ask our travelers to leave public reviews after every tour they take; reading them is a great way to help you pick the guide that’s right for you.

Thanks for considering Tnoli  for your private tour needs! Happy Travels!